Full - Time : Customer / Tech Support Associate ()
Currently, we are having 2 openings for the position of Cust / Tech Support Associate. Applications are invited for the same. Interested candidates can share their respective CVs at email@example.com or firstname.lastname@example.org.
Required Experience : 1 – 3 years.
Please go through the Job Description once before applying for the said profile.
JD for the position of Cust / Tech Support Associate
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining macros.
- Accommodates client disabilities by recommending devices and techniques.
- Improves system performance by identifying problems, recommending changes.
- Accomplishes information systems and organization mission by completing related results as needed.
Skills and Qualifications
Problem Solving, VPN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems ( Windows, Mac, Android, Apple), Online Chat Skills, Customer Service, Quality Focus, PC Proficiency, System Administration.
- Should be a Graduate ( Any Graduation is fine).
- Should be ready to work in shifts.
- Should have minimum technical support experience of 1 to 3 years.
- Very Good in Verbal and Written Communication.
A Brief About The Company
Virus Positive Technologies is a prominent name in the field of Software Testing. We provide QA testing services to IT firms worldwide at a very competitive and cost-effective prices. Our seasoned team of QA Testers and Software Testing Engineers possess a vast knowledge in the said niche. Being in the Industry for more than six years and having an extremely successful run, we have already delivered a number of successful projects to our clients from around the world.
Alongside Testing, we also offer customised customer support services (especially tech support) under several verticals such as live chat support, technical support, non-technical support, email support services, account management, CRM management and billing management. We make use of the best live chat CRMs known in the present times, such as ZenDesk, SalesForce, Live Chat etc.