• viruspositive
  • sales@viruspositive.com

OVERVIEW

For businesses, every single customer matters, as the foremost factor that decides how well your business will progress is a strong customer base. VPT’s round-around technical & customer support services: The phenomenal way to exceed customer expectations and solidify your brand image.

Our Hands-on

Services


Congeal the Brand Image with Dazzling Technical & Customer Support Services!

Technical Support Assessment by VPT Team

TECHNICAL SUPPORT

Installation Support, Developer Support, Operations Support, Remote PC Support

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Email Support Assessment from VPT Team

EMAIL SUPPORT

Product Queries, Verificatons, Order Fulfillment

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Service Desk Assessment Services

SERVICE DESK

End User Complaint, Customer Query resolution

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Online / Office Chat Assessment Services

ONLINE/LIVE CHAT

Live Web Chat, Order Processing, Queries, Billing Support

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Sales & Customer Acquisition Assessment

SALES & CUSTOMER ACQUISTION

Order Tracking Service, Claim Processing, Product Information Request

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Customer Support Assessment from VPT

CUSTOMER CARE

Grievance Resolution, Complaint Management, Returns & Refunds, Retension/Cancellation

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Project Transition Process

01
Due Diligence

Scope definition and feasibility analysis

02
Knowledge Transfer

Client as-is process mapping

03
Transition

Shadow & reverse shadow

04
Responsibility Transfer

SLA & Quality plan finalization

05
Steady State

Case resolution & monitoring

BENEFITS

Give your business vision a life, turn it into a reality

We offer an intutive and design-led engineering product services to accelerate software product innovation & deliver a superior customer experience.

Faster Onboarding

We hold an upper hand in diversified projects of any technology or industry or size of the project & make solutions imperceptible in regards to time, culture & location.

Advantageous Experience

Our board experience in catering to multiple industries & addressing their individual needs has made us the most versatile company.

Business Insights

We delve deeper into short-term & long-term vision of the project and after getting acquainted with the client's goal, we draft a customized service/solution.

Database Decision Making

We have a knack of business knowledge & can convert your business objectives into reality with our tech enabled & data driven customized solutions.

Business Friendly Hiring Models

Take your business to the next level by hiring our expert engineers on monthly or fixed price models.

Delivering the Right Solution

We excel in delivering the best suited solution as per the custom needs, be it start ups or mid sized or large enterprise.

Discuss Your Brand Protection Needs

VPT helps Advertisers recover their marketing revenue and protect the brand value. Our clients win back more than 90% of their stolen revenues.

LET'S TALK
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